Terms of service
Terms of Service
Last updated: August 18, 2026
Welcome to PetLodge. These Terms of Service govern your use of our website and your purchases through our online store.
By accessing or using our website, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.
1. Use of Our Website
You may use the PetLodge website for lawful purposes and in accordance with these Terms.
You must not use our website in a way that could damage, disable, overburden, or interfere with its operation or security.
2. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, availability, and other product information are accurate and up to date.
Product information may occasionally contain errors or omissions. We reserve the right to correct errors, update information, or change product availability and pricing when necessary.
3. Orders
When you place an order through our website, you are submitting a request to purchase the selected products.
We reserve the right to refuse or cancel an order when necessary, including where there is an error in product information, pricing, availability, or circumstances that prevent us from fulfilling the order.
If an order is cancelled after payment has been received, the applicable amount will be refunded to the original payment method.
4. Prices and Payment
Prices displayed on our website are shown in the applicable currency during shopping and checkout.
Payment must be successfully completed through the payment methods available at checkout before an order can be processed.
5. Shipping
PetLodge currently ships within the United Kingdom only.
We offer free standard shipping.
Orders are typically processed within 1–2 business days, with standard delivery typically taking 4–7 business days after processing.
6. Returns and Refunds
We offer a 30-day return period for eligible orders.
Free returns are available for eligible returns.
For complete information about returns and refunds, please review our Return and Refund Policy.
7. Intellectual Property
The content available on this website, including text, graphics, logos, images, design elements, and other materials, may be protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, or use website content without appropriate authorization.
8. Third-Party Services and Links
Our website may use third-party services for payment processing, delivery, analytics, security, and other functionality.
Our website may also contain links to third-party websites. PetLodge is not responsible for the content, availability, or policies of third-party websites.
9. Website Availability
We make reasonable efforts to keep our website available and functioning properly. However, we do not guarantee that the website will always be uninterrupted, error-free, or completely available.
10. Limitation of Liability
To the extent permitted by applicable law, PetLodge will not be responsible for losses arising from your use of the website or circumstances beyond our reasonable control.
Nothing in these Terms limits any rights or protections that cannot legally be excluded or limited under applicable law.
11. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our services, business practices, or legal requirements.
Any updated version will be posted on this page with a revised "Last updated" date.
12. Contact Us
PetLodge
Oldfield Ln
Leeds LS12 4BR
United Kingdom
Email: support@petlodge.store
Phone: +44 113 289 0966