FAQ
Frequently Asked Questions
Where do you ship?
PetLodge currently ships within the United Kingdom only.
How long does it take to process my order?
Orders are typically processed and prepared for shipment within 1–2 business days.
How long does delivery take?
Standard delivery typically takes 4–7 business days after your order has been processed.
How much does shipping cost?
We offer free standard shipping on orders delivered within the United Kingdom.
Can I track my order?
Yes. Once your order has been processed and shipped, you'll receive a shipping confirmation email containing your tracking information.
What if I haven't received my tracking information?
Please allow some time for tracking information to become available after your order has shipped. If you still haven't received it, contact us at support@petlodge.store.
What is your return policy?
We offer a 30-day return period. If you need to return an order, please contact our support team for assistance.
Is return shipping free?
Yes. We offer free returns.
How can I contact PetLodge?
Email: support@petlodge.store
Phone: +44 113 289 0966
Where is PetLodge based?
PetLodge
Oldfield Ln
Leeds LS12 4BR
United Kingdom