Refund policy

Return and Refund Policy

At PetLodge, we want you to be satisfied with your purchase. We offer a 30-day return period for eligible orders.

Returns

You may request a return within 30 days of receiving your order.

How to Start a Return

To request a return, please contact our customer support team at:

Email: support@petlodge.store

Phone: +44 113 289 0966

Please include your order number and the email address used when placing your order so we can assist you.

Return Shipping

We offer free returns for eligible returns.

Refunds

Once your return has been received and processed, your refund will be issued to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to appear in your account after the refund has been processed. The actual processing time may vary depending on your payment provider.

Shipping

PetLodge currently ships within the United Kingdom only.

We offer free standard shipping.

Orders are typically processed within 1–2 business days, and standard delivery typically takes 4–7 business days after processing.

PetLodge

Oldfield Ln

Leeds LS12 4BR

United Kingdom

Email: support@petlodge.store

Phone: +44 113 289 0966