Privacy policy

Last updated: August 18, 2026

At PetLodge, we respect your privacy and are committed to protecting the personal information you provide when you visit our website or place an order.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

- Your name

- Billing and delivery address

- Email address

- Phone number

- Order and purchase information

- Information you provide when contacting customer support

We may also collect certain technical information automatically when you visit our website, including information about your device, browser, and interactions with our website.

2. How We Use Your Information

We may use the information we collect to:

- Process and fulfill your orders

- Arrange delivery

- Communicate with you about your orders

- Provide customer support

- Process returns and refunds

- Improve our website and shopping experience

- Maintain website security

- Comply with applicable legal requirements

3. Payment Information

Payments are processed through the payment methods and payment providers available at checkout.

Payment information may be processed directly by the applicable payment provider according to its own privacy and security practices.

4. Cookies

Our website may use cookies and similar technologies to provide essential functionality, remember preferences, understand website usage, and improve your shopping experience.

You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

5. Sharing Your Information

We may share information with service providers that help us operate our store, including providers involved in:

- Payment processing

- Order fulfillment

- Delivery and shipping

- Website hosting and technology

- Customer support

- Analytics and security

We do not sell your personal information as part of our ordinary business operations.

6. Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain transaction records, resolve disputes, and meet applicable legal requirements.

8. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including rights to request access to, correction of, or deletion of certain information.

For privacy-related requests, please contact us using the information below.

9. Third-Party Services

Our website may use third-party services for payment processing, delivery, analytics, security, and other website functionality.

These providers may have their own privacy policies governing how they process personal information.

10. Children's Privacy

Our website is not intended to knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, or legal requirements.

Any updated version will be posted on this page with a revised "Last updated" date.

12. Contact Us

PetLodge

Oldfield Ln

Leeds LS12 4BR

United Kingdom

Email: support@petlodge.store

Phone: +44 113 289 0966